When Anthony Coleman helped his father search for the right senior living community for his grandmother, he experienced firsthand how confusing and emotionally taxing the process can be for families. That experience became the foundation for a business built around solving the same problem for others.
Anthony and his wife, Angela, went on to open a franchise with CarePatrol, a senior care placement service designed to guide families through the often overwhelming task of finding appropriate care options. Today, the couple operates two locations spanning North Central and East Ohio, marking nine years in the franchise system.
Systems and Training Drive Multi-Unit Success
Running two locations simultaneously hasn’t been a matter of luck, according to the Colemans. They credit their success to strong operational systems and a well-trained team they can rely on. By prioritizing careful hiring, consistent training, and ongoing performance tracking, the couple ensures every family receives the same standard of care no matter which location serves them.
Advice for Aspiring Franchise Owners
For entrepreneurs weighing an investment in a personal-service franchise, the Colemans stress the importance of authentic motivation. Anthony noted that those who feel genuinely driven by the opportunity to provide a meaningful, impactful service will find the senior care industry a rewarding one to enter.
The Colemans’ journey reflects a broader trend among franchise owners who transform personal hardships into purpose-driven businesses, offering both emotional resonance and practical solutions for families navigating similar challenges in the years ahead.